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Service Cloud

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service equipment shifting demo installation


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1. The Service Console in Salesforce is used for:
Data analysis Email marketing Managing customer interactions Project tracking
2. What type of analytics does Salesforce Service provide?
Financial analytics Customer service analytics Marketing analytics HR analytics
3. Salesforce Service handles customer feedback primarily through:
Direct emails Social media Surveys and feedback forms Phone calls
4. A key benefit of Salesforce Service for customer support is:
Increased sales Enhanced customer experience Improved employee satisfaction Reduced marketing costs
5. Salesforce Service tracks and manages customer case histories through:
Case management features Email tracking Project management tools Financial tracking systems
6. Handle new product installations with the following case in the Salesforce Appasamy Service Cloud
Equipment Shifting Demo Service Installations
7. The Customer holding the Appasamy equipment is called
Equipments Service Products Installed Products All the Above
8. What is the important unique identification of the product
Serial No Price Model No All the Above
9. The following are the reasons for the service postponement
Spare required Product Specialist Required Equipment Shifting Required All the Above
10. How did Salesforce calculate the sales representative's time spent with customers ?
Check-in Check-out Different between Check-Out and Check-In All the Above