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Sales Cloud

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1. How does Salesforce Sales Management handle lead generation?
Leads are not managed in Salesforce Through manual entry by sales representatives By automatically generating leads from website visits By importing leads from external databases
2. What feature in Salesforce Sales Management is used for tracking potential deals?
Contacts Opportunities Leads Accounts
3. What is the purpose of the 'Dashboard' in Salesforce Sales Management?
To track employee attendance To manage user settings and preferences To display personalized reports and metrics To provide a list of all customers
4. What role does 'Chatter' play in Salesforce Sales Management?
For internal collaboration and communication It's a tool for data analysis For external communication with clients Chatter is not part of Salesforce Sales Management
5. How does Salesforce track the progress of a sales opportunity?
Through sales quotas Using opportunity stages Through automated emails By the number of client meetings
6. What is the purpose of 'Reports' in Salesforce Sales Management?
For tracking employee attendance To generate insights on sales activities and performance To track website traffic Reports are used for financial accounting
7. How is customer data managed in Salesforce Sales Management?
Customer data management is not a feature of Salesforce By importing data from social media Through manual entry by the customer Using the Accounts and Contacts modules
8. In Salesforce, what is an 'Opportunity'?
A potential sale or deal A task assigned to a salesperson A new product idea An upcoming meeting
9. How does Salesforce help in managing customer relationships?
Salesforce does not have features for customer relationship management By providing a platform for customer service Through automated marketing campaigns With tools for tracking interactions and sales activities
10. What is the primary function of Salesforce Sales Management?
Employee performance tracking Sales process tracking and management Customer service management Financial accounting